Notice of Right to Opt-Out of Sale of Personal Information

Last updated: August 15, 2022

TNT Home Services (“we,” “us,” and “our”) understands the importance of protecting your personal information. This notice of right to opt-out of sale of personal information (“Notice”) describes your right to opt out of the sale of “personal information” (as defined in our Privacy Policy) collected from you or that you may provide when you use this website (“Website”) or other online services we provide (collectively, our Website and these other service may be referred to as the “Platform”).  We adopt this Notice to comply with the Colorado Privacy Act of 2023 (“CPA”) and any terms defined in the CPA have the same meaning when used in this Notice. We may change this Notice at any time or from time to time.  If we make any material changes to this Notice, we will notify you by posting an announcement on the Website, other part of the Platform, emailing or texting you a notice, or by other appropriate means of communication.  Your continued use of our Website or other parts of the Platform after we make changes is deemed to be acceptance of those changes, so please check the Notice periodically for updates.

Opt-Out Right

Although we do not expressly sell your personal information, we do share your personal information with third party cookie providers through the use of cookies. In exchange, we (i) are able to provide more targeted marketing and advertising, which results in increased sales of our products and services; (ii) understand if the Website or other parts of the Platform are functioning as intended, enabling us to refine the Website or the Platform, accordingly, potentially resulting in increased sales of products and services; and (iii) better understand the effectiveness of our marketing and advertising campaigns. For more details on how we use cookies, please see our Cookie Notice.

The CPA defines “selling,” in part, as releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer’s personal information to a third party for monetary or “other valuable consideration.”  Under this broad definition, the sharing of personal information through the use of certain cookies could be interpreted as a “sale” of personal information.  Therefore, out of an abundance of caution, we provide you with the right to opt-out of the “sale” of your personal information even though such “sale” relates only to the use of certain cookies on our site.

To that end, you have the right to opt out of this “sale” by using the interactive form below titled “Manage Consent Preferences” or by contacting us at [email protected]. If you have opted-out of the “sale” of your personal information, we will wait at least 12 months before expressly asking you to reauthorize the “sale” of your personal information; though you will continue to have the ability to determine how certain cookies may be used on our Website or other parts of the Platform.

You can use an authorized agent to submit your request to opt out. Your authorized agent must have written permission to act on your behalf. If we believe a request to opt out is fraudulent, we will notify the requestor that we will not comply with the request and provide an explanation as to why we think it is fraudulent.

You can opt back in to the “sale” of your personal information at any time by contacting us at [email protected]. A request to opt-in is a two-step process.  First, you must clearly request to opt-in.  Then, we will separately confirm your choice to opt-in. In addition, as mentioned above, you will continue to have the ability to determine how certain cookies may be used on our Website or other parts of our Platform.

After opting in, you can once again opt out by using the interactive form below titled “Manage Consent Preferences” or by contacting us at [email protected].

We do not knowingly sell the personal information of consumers under the age of 16.

Privacy Policy

Our Privacy Policy provides further information regarding the collection and use of your personal information, as well as certain consumers’ rights pursuant to the CPA. Our Privacy Policy can be found at https://tnthomeservicesco.com/about-us/privacy-policy/

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Our Customers Say It Best!
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I called multiple places to see if someone could come look at my furnace, which was acting up on one of the coldest days this winter. Most places were scheduling 3 to 4 days out, which is understandable this time of year, but TNT was able to come check it out same day, within 2 hrs of the call. Long story short, I needed a replacement. Shakir and Samuel were amazing to work with. I had a new furnace installed and running the next day. They made me feel like I was their top priority and I am grateful to have found TNT. 5 STARS!

- Dorn C.
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I decided to take advantage of the mailer coupon for a discounted inspection of my furnace/AC system this week, as gas prices are really high and I figured I want to make sure my furnace is running as efficiently as possible. The technician tried to convince me that my inducer draft motor was bad and "guarantees" it is about to fail. His analysis was based on his clamp-on ammeter and said it was supposed to measure 120 volts. I didn't make him aware that I have both electronics technician and electrical engineering degrees. So I questioned his measurements and how he was trying to measure voltage from the clamp around the wire, but he was so fast-talking and convincing that I let it go for the time being. I did say "you're supposed to be measuring current right now", after which he switched the meter to current and tried convincing me that the reading was still bad, which didn't check against the amperage rating on the motor's sticker. Long story short I did some research on how to fully test this motor and used my own meter later and everything checks out fine. The estimate for replacement of this motor was $1500. One can purchase the entire inducer draft motor assembly online for ~$250. I figured I'd buy one just in case, because I understand it's game over for heat if that goes out. I had used TNT a couple of years ago to relocate my AC line set and they did a fine job with that. After this week's experience however with these preventative visits, I am convinced they try to find something wrong and the estimate was totally unreasonable in my opinion. The technician also kept trying to sell me on becoming a "member" and that would save me around $230 off the $1500 estimate. No thanks, I'll do it myself and the money spent on the inspection I count as well spent as to knowing which HVAC companies around here are honest and dishonest, because it's hard to find a good one. I have used four different ones at this house and can recommend the one who is honest and helpful, but it isn't TNT.

- Matt B.
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I am putting in an underfloor heating system and had Michael visit my home for an estimate on installing a Navien Combi-Boiler. TNT is one of the few shops around the Denver area that is a certified Navien installer. Michael took his time to fully assess the needs of the installation and listened carefully to my questions. Turns out he had installed a Navien unit in his own home so that was very reassuring both because I'm guessing as a master plumber he believes in that brand and knows exactly how to use and maintain it. Also, I signed up for their TNT Club Membership, which is an annual maintenance plan for servicing both of my central AC units, as well as furnace and boiler. Have not yet gotten the service done but based on my great experience thus far from the first call to the office and home visit by Michael for the estimate mentioned above, I am looking forward to making TNT my partner in home maintenance.

- Brit D.
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Forrest and Shakir provided us with a very competitive price and a thorough evaluation and explanation concerning the work that was needed. We were quickly scheduled for our new furnace installation and Harold could not have been more helpful. He installed the heater quickly and also made sure that we were comfortable and warm, including dropping off space heaters the night before install in case of emergency. We highly recommend TNT.

- Mark S.
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Michael came out to do some plumbing repairs prior to closing on our condo sale. He was prompt and courteous. The next day there was a leak that presented and he came out within the hour and had it resolved. Thank you for standing behind your work and getting the job done!

- Donna D.
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I can’t say enough about the incredible service and expertise of TNT!! We had them out to install a whole house humidifier for us. Harold, the technician, was super friendly and very knowledgeable! He also did excellent work!! Savannah, the office manager, was incredibly prompt and thorough when I reached out to schedule an appointment! This is the second time I’ve used TNT, and their service and workmanship were excellent both times! They will be my go-to for all of my Plumbing, Heating, & Cooling needs!

- Devin G.
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About two months ago we had our HVAC replaced and had a humidifier installed by TNT. Shakir and several other technicians spent a couple of days removing the old and installing the new. Shakir was very professional but also personable with us and we were very confident in his expertise and service and the new system he installed. Today, around 2:30pm while in the basement, I noticed water all over the floor under the humidifier. It was leaking from the unit itself. I immediately called TNT and was told the earliest service appointment was Friday, June 23. I said “but it’s leaking”. I was also told the dispatcher would be contacted to see if someone could come out sooner. At 2:51, I got a text saying a technician would be out between 2:00 and 4:00. I then got a phone call from the dispatcher stating that Shakir was about 7 minutes away and would be here shortly. Shakir and another man showed up at 3:07 pm, quickly discovered there was a clog in the line on the humidifier and unclogged it. Shakir also suggested that the humidifier be shut off during the spring/summer months so the coil would not wear out. I deferred to his expertise and left it off. He showed me what it should be set to in the fall/winter months when the heater runs and would send us a email with the instructions. Then they were on their way by 3:30 pm. I am very appreciative of the service we received so quickly and the recommendations from Shakir.

- Eda S.
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Michael was dispatched to help us with a complicated tankless water issue. He is knowledgeable and seems experienced at dealing with tankless water heater. I didn't hire him to fix the issue because the TNT dispatch did not relay my message clearly, and Michael did not have the proper equipment nor sufficient time to diagnose the cause. And I needed the hot water fixed ASAP in the house. I would hire Michael next time though, he seems trustworthy and knowledgeable.

- Jouting L.
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Shakir is amazing!! He is very professional and friendly! He arrived on time, took the time to explain things to my husband, and explained the why and the how. Shakir is very knowledgeable and it shows. This is our second time using TNT and we absolutely recommend them!!

- Alysia K.
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We've used TNT for a couple years and they were AMAZING at the beginning. However, lately the service has gone downhill. They're always booked really far out, which I understand, but when your AC isn't working, that's not ideal! Most recently, we had a tech come out to look at our AC because the fan was blowing, but no air. It turns out that our breaker had tripped (which we now know should have been a red flag to the tech) and the tech made us feel really stupid about it, even asking if we'd flipped the breaker ourselves and only spent about 15-20 minutes at our house. A few days after that visit, the breaker kept tripping, but TNT couldn't get us in for another 2 weeks, so we called another HVAC company. Turns out our unit just needed a deep clean. The new company said that any AC tech should have caught the issue with a very basic amount of investigation because an AC unit tripping the breaker is always a big deal. Lesson learned. I really loved TNT, but after that and a few similar experiences in the last 6 months, we've moved to a different company. In this economy, we just can't afford to pay the $99 service fee for no work done.

- Rachel A.
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First things first I originally contacted Titus Electrical who referred TNT Home Services. Good call! I suspected that my 25 year old A/C unit was dying. Shakir was on time for the inspection and proposed several options for replacement. We chose a new unit which was installed two days later by Nikita and Valeri. The unit is operating perfectly and does not continually cycle like the old unit did. The new unit is operating perfectly and we should be comfortable in the hot days ahead with a lower utility bill. I would recommend using this business for your A/C needs. Thank you TNT. They were responsive and Victoria was a great coordinator during the process!

- Michele C.
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I had a stinky plumbing issue and Joshua and Ramon did a fantastic job on getting things fixed. I appreciate their professional, courtesy and care while working on the plumbing problem at my house. Very friendly crew! A rear find these days to get a great plumber, but these guys were fantastic! Thank you for your quality service, it’s much appreciated!!

- Tatyana L.
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We were in need of a second opinion on our heating and cooling units and some additional trouble shooting for the system. Shakir came, he was very courteous, professional and experienced. He answered our question and has provided us what we need to make some major decisions. I am very pleased with TNT and their service!

- Robert W.
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Bradford Webb of TNT Home Services professional quickly solved our broken water heater problem. He was able to replace our broken unit the same day as the initial service call. Bradford updated the new water heater piping to current regulations. He gave us an estimate that was spot on. I appreciate his promptness of service.

- Mark R.
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Josh was very communicative, and prompt. We needed our old hot water heater looked at. Josh showed me what the problem was and gave me estimates right away. He was in time and completed the work in a timely manner. Then he showed us what to do to maintain our new hot water heater. I will gladly refer people to this company.

- Carrie D.
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Called due to AC issues, (Wed), fan blowing but no cold air. They confirmed a time, we had 1 of our adult kids go to the house to wait since we were still coming home from work, they never showed up. Then after several hours they rescheduled for next day. Again, had one of the kids home, since we were unable to rearrange our work schedule to accommodate their reschedule (Thurs). Tech came over, told us that we needed to NOT program our thermostat, just set a temp and put it on "HOLD" indefinitely at the temp we wanted. He did that and also disconnected the "water overflow warning" wire, saying it was not needed in CO. We paid and even bought into their "membership service" option for the extra $$. ( supposed to get priority on calls and 2x yr. furnace and AC checks). Initially AC ran ok, then a few hours later started doing the same thing as before. Contacted T&T again the next day, (Fri.), was told they would call us back in 30 min. to set up service....NEVER HEARD FROM THEM...NOTHING AT ALL! All weekend the AC system, which is only 3 years old, was overheating-from trying to run on "HOLD" the entire time and again not cooling. I want to adjust this review to something positive, and am holding out hope that they come through this am..(Mon). I will wait and see and possibly revise this IF they do the right thing.

- Meg H.
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we recently met with Brad, who was more than professional. He was professionally friendly. We have come to expect this from TNT staff because it is so consistent about them. Brad also offered valuable input and understanding about our project. I hope you have a chance to work with him if you're in need of a job well done. We continue to recommend TNT . Harold [H.] of TNT has the most amazing and professional approach to assisting and providing exceptional customer service. He is extremely knowledgeable and conveyed important information about our HVAC system. TNT has always looked out for our best interests and made extra effort to ensure that our home utilities are properly functioning. We recommend this business.

- Kimberly L.

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